FAQ's | listening eAudiobook

  • How much space do I need on my device for an e-Audiobook?

    How much space do I need on my device for an e-Audiobook?

    Files sizes of e-Audiobooks vary. However, most e-Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title. This can be done by selecting the book cover art in multiple places in the apps.

  • Why do I get a Browser incompatibility warning from when I want to listen to a streaming Audio Book on my PC or MAC?

    Why do I get a Browser incompatibility warning from when I want to listen to a streaming Audio Book on my PC or MAC?

    The cloudLibrary™ pc and mac app audiobook streaming service has been tested vs. the current versions of Firefox, Chrome, Safari and Internet Explorer. Although the streaming player may indeed work in your browser when you receive this message, upgrading your browser should resolve any issue you may be having.

  • Can I transfer my e-Audiobook from my PC to my MP3 player?

    Can I transfer my e-Audiobook from my PC to my MP3 player?

    No. Both the PC and MAC version of the app stream the content and do not download the entire audiobook file. Transfer of the file is not available.

  • My e-Audiobook is taking a long time to download. What can I do?

    My e-Audiobook is taking a long time to download. What can I do?

    There are many variables in devices, networks speeds and even e-Audiobook sizes that can affect the speed of a download. However, you can start listening to your e-Audiobook as soon as the track you want to listen to is downloaded. There is no need to wait for the entire download to finish.

  • My e-Audiobook has an unplayable track/chapter.

    My e-Audiobook has an unplayable track/chapter.

    If you get a track or chapter in your book that won’t play, logging out (via Setting on the main menu) and then back into the app will allow you to re-download the book, which often resolves the issue. We have also discovered beginning to listen to your e-audiobook while it’s still downloading lessens the likelihood of this occurrence.

  • Why can’t I listen to my e-Audiobook in Safari on my iOS device?

    Why can’t I listen to my e-Audiobook in Safari on my iOS device?

    To listen to an e-Audiobook on your iOS device, please download the iOS version of the Cloud app.

  • Can I listen to my e-Audiobook offline?

    Can I listen to my e-Audiobook offline?

    Offline listening is available via the iOS and Android apps only. Offline listening is not available via the Web Streaming or PC and MAC streaming of the audiobook. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an eAudiobook. You may need to the tap the download and/or play button to resume when this occurs.

  • I have an issue that is not addressed in this Support page. Where can I get more help?

    I have an issue that is not addressed in this Support page. Where can I get more help?

    Please contact your providing library for additional help.

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