• I got the Adobe Fulfillment E_ADEPT_REQUEST_EXPIRED message

    I got the Adobe Fulfillment E_ADEPT_REQUEST_EXPIRED message

    First, check in the book you are having trouble with. Then, power off your device for 30-45 seconds. Power back on and check the book back out. If there is a hold list, please contact your local library for hold list adjustment.

  • I got an Adobe Activation message

    I got an Adobe Activation message

    Please go to the Adobe Reset page and fill out the form to the best of your ability. We will submit the request on your behalf to Adobe. This process with reset Adobe and can take up to 48 hours.

  • I’m receiving the message E_STREAM_ERROR: CURL

    I’m receiving the message E_STREAM_ERROR: CURL

    First, check in the book you are having trouble with. Then, power off your device for 30-45 seconds. Power back on and check the book back out. If there is a hold, please contact your local library for hold list adjustment.

  • I'm receiving the message E_ACT_NOT_READY

    I'm receiving the message E_ACT_NOT_READY

    First, uninstall the cloudLibrary application from your device. Then, power off the device for 30-45 seconds. Next, power back on your device. Lastly, reinstall the cloudLibrary app.

  • I'm receiving the message E_Auth_Bad_Device_t_OR_PKCS12

    I'm receiving the message E_Auth_Bad_Device_t_OR_PKCS12

    First, uninstall the cloudLibrary application from your device. Then, power off the device for 30-45 seconds. Next, power back on your device. Lastly, reinstall the cloudLibrary app.

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